Home Energy November December 2011 : Page 3

LETTERS 1250 Addison Street, Suite 211B, Berkeley, CA 94702 (510)524-5405 contact@homeenergy.org www.homeenergy.org Senior Executive Editor Executive Editor Editor Assistant Editor Design & Production Manager Technical Editors Alan Meier Iain Walker Jim Gunshinan Macie Schreibman Kate Henke REMEMBERING DARIN HUGHES The home performance community lost a star when Darin Hughes, the founder of HughesCo, Incorporated, died of apparent cardiac ar-rest at his home in Grand Island, New York, on August 24. He was forty-eight years old. His obituary in the Buffalo News gave details about his life, noting his success as a home performance contractor, his regular appear-ance on local TV as the energy effi ciency guru, and the fact that his was one of the fi rst companies approved through Home Performance with Energy Star. Many of us knew him, and his story, as told a few years ago in Home Energy , has inspired many more of us. Here are some excerpts: It would be hard to imagine a more ardent, outspoken proponent of home performance principles than Darin Hughes, president of HughesCo, Incorporated, in Amherst, New York. Occasionally homeowners don’t see the savings he predicts, but with a little sleuthing Hughes can usu-ally fi gure out why. Hughes worked on the home of Linda Pellegrino, a cohost of AM Buffalo, a television show that Hughes appears on regularly. One day when he walked on the stage of the live show, Pellegrino was waving her bill at him from across the room, say-ing that she hadn’t seen any savings. A quick look at her bill told Hughes that the usage was an estimated amount. “Wait until your next bill, when you will get the actual usage,” he said on live TV, “and you will see at least a 50% savings on your heating bill.” Four weeks later, as he approached the set, Pellegrino was waving around a different bill. Her savings were closer to 70%. “That afternoon, after that segment, I got 30 phone calls from new customers,” says Hughes. (“Remodeling a Business,” HE Sept/Oct ’04 p. 42) [ Larry] Zarker’s favorite anecdote of a successful sell to a homeowner was told to him by Darin Hughes, who described his fi rst two home performance contracts after he transitioned from a successful career as a remodeler. On both occasions, Hughes was asked to fi nd what he describes as the “pain points” in the home, which in these cases was the homeowners’ inability to keep the second story of the house cool in the summer or warm in the winter. When the services had been completed, the invoice paid, and the customers well on their way to comfort, the contractor returned for a follow-up test to see if the effi ciency numbers and the customers’ comfort matched. On both occasions the contractor and his entire crew were met with “big bear hugs.” That’s a happy customer. (“The Smart Sell,” HE Jan/Feb ’08, p. 30) There are more than a few big personalities in the home performance community, but Darin was unique. He will be missed. www. homeenergy.org 3 Henry Gifford Steve Greenberg Chris Stratton Contributing Editor Steve Mann Copyeditor Irene Elmer Writers This Issue David H. Bailey, David Eisenberg, Blaine Fox, Matt Golden, Noah Horowitz, Larry Kinney, Paul Kriescher, Joseph Laquatra, Mark Pierce, Ken J. Robinette, Peter Troast, Lauren Swiston Urbanek, Frank Walker, Hannah C. Wood Publisher Advertising & Marketing Manager Controller Office Manager Fulfillment Manager O ffice Intern Tom White Carol A. Markell Jan Elkington Maggie Forti Alana Shindler Toni White Advertising Home Energy requires all advertisers to provide documentation to support any claims of product effi ciency and performance contained in ads. We welcome companies involved in residential conservation to join this select group. It includes manufacturers of conservation materials, tools, instrumentation, computer software, and effi cient appliances, and providers of technical services, training, and labor. For advertising rates, contact: Carol A. Markell, Home Energy , 1250 Addison Street, Suite 211B, Berkeley, CA 94702. ERRATUM The bio for author Andrew Rudin was inadvertently cut from his article, “My Experience with Solar Electric and Solar Hot-Water Systems” (Sept/Oct ’11, p. 50). The editors regret the error. Here is the missing bio: A n dr ew Ru din li ves in Melrose Park, Pennsylvania, where he serves as an en-ergy consultant to non profi t organizations. Tel: (510)524-5405, e-mail: CAMarkell@homeenergy.org. Home Energy is published by Energy Auditor & Retrofi tter, Incorporated President, Alan Meier Executive Director, Tom White Board of Directors Karen Butterfi eld Robert Knight David Canny Alan Meier Bill Parlapiano III Ted Pope John B. Smith Iain Walker SunPower Corporation Bevilacqua-Knight, Incorporated Pacifi c Gas & Electric Lawrence Berkeley National Laboratory WellHome Energy Solutions Johns Manville Lawrence Berkeley National Laboratory Editorial Advisory Board Steve Baden Marcus Bianchi Michael Blasnik Chris Dorsi Doug Garrett Theresa Gilbride Ron Judkoff Rick Karg Courtney Moriarta John Porterfi eld Greg Thomas Linda Wigington Edward Wyatt Larry Zarker RESNET National Renewable Energy Laboratory M. Blasnik & Associates Saturn Resource Management, Inc. Building Performance & Comfort, Inc. Pacifi c Northwest National Laboratory National Renewable Energy Laboratory R. J. Karg Associates Sangfroid Associates eZing, Inc. Performance Systems Development ACI Scientifi c Certifi cation Systems Building Performance Institute Home Energy (ISSN 0896-9442) is a bimonthly publication of Energy Auditor & Retrofitter, Incorporated, 1250 Addison Street, Suite 211B, Berkeley, CA 94702. EA&R is a nonprofit organization dedicated to the dissemination of objective information on residential energy conservation. Yearly subscription rate: $75 for six issues. Canada and other foreign countries US $90, payable by U.S. money order only. Subscribe on our web site at www.homeenergy.org. Periodical postage paid at Berkeley, California, and additional mailing office. In accordance with U.S. postal regulations, the following circulation information is provided. Average number of copies for each issue during preceding 12 months: Total (net press run) 5,523; paid/requested circulation (mail subscription) 3,193; free distribution by mail 0; free distribution outside the mail 2,197; total free distribution 2,197; total distribution 5,390; copies not distributed (office/leftovers/spoiled) 133; percent paid/requested circulation 58%. postmaster: Send address changes to Home Energy, 1250 Addison Street, Suite 211B, Berkeley, CA 94702. Return undeliverable Canada addresses to: Station A, PO Box 54, Windsor ON N9A 6J5, e-mail: returnsIL@imex.pb.com. Energy Auditor and Retrofitter, Incorporated, gratefully accepts contributions from institutions and firms interested in promoting energy conservation. © Copyright 2011, Energy Auditor and Retrofitter, Incorporated. Energy Auditor and Retrofitter, Incorporated, grants authorization to photocopy material from Home Energy for internal or personal use under circumstances that do not violate the fair use provisions of the copyright act. For permission to reprint, write to the above address. Printed on recycled paper

REMEMBERING DARIN HUGHES

The home performance community lost a star when Darin Hughes, the founder of HughesCo, Incorporated, died of apparent cardiac arrest at his home in Grand Island, New York, on August 24. He was forty-eight years old.<br /> <br /> His obituary in the Buffalo News gave details about his life, noting his success as a home performance contractor, his regular appearance on local TV as the energy efficiency guru, and the fact that his was one of the first companies approved through Home Performance with Energy Star. Many of us knew him, and his story, as told a few years ago in Home Energy, has inspired many more of us. Here are some excerpts:<br /> <br /> It would be hard to imagine a more ardent, outspoken proponent of home performance principles than Darin Hughes, president of HughesCo, Incorporated, in Amherst, New York.<br /> <br /> Occasionally homeowners don’t see the savings he predicts, but with a little sleuthing Hughes can usually figure out why. Hughes worked on the home of Linda Pellegrino, a cohost of AM Buffalo, a television show that Hughes appears on regularly. One day when he walked on the stage of the live show, Pellegrino was waving her bill at him from across the room, saying that she hadn’t seen any savings. A quick look at her bill told Hughes that the usage was an estimated amount. “Wait until your next bill, when you will get the actual usage,” he said on live TV, “and you will see at least a 50% savings on your heating bill.” Four weeks later, as he approached the set, Pellegrino was waving around a different bill. Her savings were closer to 70%. “That afternoon, after that segment, I got 30 phone calls from new customers,” says Hughes. (“Remodeling a Business,” HE Sept/Oct ’04 p. 42)<br /> <br /> [Larry] Zarker’s favorite anecdote of a successful sell to a homeowner was told to him by Darin Hughes, who described his first two home performance contracts after he transitioned from a successful career as a remodeler. On both occasions, Hughes was asked to find what he describes as the “pain points” in the home, which in these cases was the homeowners’ inability to keep the second story of the house cool in the summer or warm in the winter. When the services had been completed, the invoice paid, and the customers well on their way to comfort, the contractor returned for a follow-up test to see if the efficiency numbers and the customers’ comfort matched. On both occasions the contractor and his entire crew were met with “big bear hugs.” That’s a happy customer. (“The Smart Sell,” HE Jan/Feb ’08, p. 30)<br /> <br /> There are more than a few big personalities in the home performance community, but Darin was unique. He will be missed.

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